Volume 2 - Issue 1, January - February 2026

Looking into how happy people feel about the Ponmagan Podhuvaippu Nidhi Scheme in Coimbatore District is what this work focuses on. Backed by the government, the plan offers solid returns, drawing many who want to save small amounts regularly. Data comes straight from members via a fixed set of questions filled out during field visits. Instead of guesses, real answers shape findings - especially around things like ease of access, employee attitude, and confidence in the system. While some care mostly about earnings from interest, others weigh faster service or smooth processes more heavily. To spot patterns, numbers get broken down using basic percentages, then tested further with chi-square and correlation methods. Results tie personal backgrounds to varying degrees of approval, revealing subtle links across age, income, and experience. What stands out often depends less on policy and more on daily interactions at counters. What stood out in the research was how key factors shape whether customers feel satisfied. Where things fall short becomes clear, pointing to spots that need attention if the program wants better results and stronger trust over time. People running these efforts can take away real steps they might apply - ways to deliver services more smoothly while inviting broader involvement from the community.

Dr.M.S.Ranjith Kumar, Ms.Akalya.S,"An Empirical Study on Customer Satisfaction towards Ponmagan Podhuvaippu Nidhi Scheme in Coimbatore District" International Journal of Advanced Multidisciplinary Research and Educational Development, V2(1): Page(1471-1477) Jan-Feb 2026. ISSN: 3107-6513. www.ijamred.com. Published by Scientific and Academic Research Publishing.