Volume 2 - Issue 2, March - April 2026

Customer satisfaction has become one of the most critical factors determining the success of logistics service providers. With the rapid growth of e-commerce and global trade, logistics companies must deliver reliable, responsive, and efficient services to meet increasing customer expectations. This study examines the relationship between service quality and customer satisfaction in logistics services. A descriptive research design was adopted and data were collected from 176 logistics service users using a structured questionnaire. Statistical techniques including reliability analysis, ANOVA, regression analysis, and chi-square tests were applied to analyze the relationship between service quality dimensions and customer satisfaction. The findings reveal that service quality factors such as reliability, responsiveness, assurance, empathy, and tangibility significantly influence customer satisfaction. The results also indicate a strong positive relationship between service quality and satisfaction levels. The study concludes that improving delivery reliability, customer communication, and technology-based tracking systems can significantly enhance customer satisfaction in logistics services.

Mohamed Fayes, Dr.P.Syamsundar,"A Study on The Relationship Between Service Quality and Customer Satisfaction in Logistics Services" International Journal of Advanced Multidisciplinary Research and Educational Development, V2(2): Page(1297-1301) Mar-Apr 2026. ISSN: 3107-6513. www.ijamred.com. Published by Scientific and Academic Research Publishing.